What’s New

This article highlights new Knowledge Base content published this week to support OutageIQ administrators and operators with common operational workfl...

This article outlines this week’s updates across GOCare Connect and OutageIQ. It includes new admin-level workflow controls, expanded analytics, inbox...

This week’s update introduces an optional new user interface for GOCare Connect. While the update is optional today, it will become the default experi...

This week’s updates introduce refreshed Knowledge Base content for OutageIQ, including a new step-by-step outage declaration guide. We’ve also release...

This article outlines this week’s product updates across the GOCare platform, including newly available analytics, integration enhancements, and plugi...

This article outlines this week’s updates across the GOCare platform, including new automation capabilities, enhancements to rules and macros, and ref...

This week’s updates include new capabilities for company-level macros, improvements to the customer portal, and a redesigned Salesforce plugin built o...

This week’s updates focus on improvements to GOCare’s Knowledge Base. We’ve enhanced existing support articles and added a new onboarding guide to mak...

This week’s updates focus on improvements to the GOCare Help Center Portal, including the introduction of a new Enhancement Request option and corresp...

This week’s updates enhance automation flexibility in Connect with new rule conversion options, expanded triggers and conditions, and improved teammat...

This week brings major workflow enhancements and automation capabilities to GOCare Connect, including branching rules, a new omnichannel AI agent, and...

This article outlines this week's product updates across the GOCare platform. It includes new AI capabilities, reporting enhancements, automation tool...

This article outlines this week's product updates across the GOCare platform. It includes a new collaboration feature in the customer portal and previ...

This article outlines this week's product updates across the GOCare platform. It includes new feature releases, enhancements to existing tools, and re...

This article outlines this week's product updates across the GOCare platform. It includes new feature releases, enhancements to existing tools, and re...

This article outlines this week's product updates across the GOCare platform. It includes new feature releases, enhancements to existing tools, and re...

This article outlines this week's product updates across the GOCare platform. It includes new feature releases, enhancements to existing tools, and re...

This article outlines this week's product updates across the GOCare platform. It includes new feature releases, enhancements to existing tools, and re...

This article outlines this week's product updates across the GOCare platform. It includes new feature releases, enhancements to existing tools, and re...

This article outlines this week's product updates across the GOCare platform. It includes new feature releases, enhancements to existing tools, and re...

This article outlines this week's product updates across the GOCare platform. It includes new feature releases, enhancements to existing tools, and re...

Sitetracker visibility via Salesforce plug-in – GOCare Connect Teams can now view Sitetracker data in GOCare Connect through the standard Salesforce p...

This article outlines this week's (06/23/25) product updates across the GOCare platform. It includes new feature releases, enhancements to existing to...

This article outlines this week's (06/16/25) product updates across the GOCare platform. It includes new feature releases, enhancements to existing to...