September 1, 2026 – GOCare Weekly Product Updates
Quick Summary
This article outlines this week's product updates across the GOCare platform. It includes new feature releases, enhancements to existing tools, and resolved issues.
New Features
AI Replies Hub – GOCare Connect
Users can now quickly understand AI-generated drafts and replies right from the inbox, including the trigger behind each suggestion and its quality rating. From there, users can open the AI Replies Hub for deeper review. This update is available to customers using Autopilot or AI Agents to draft or reply to messages, and it improves trust and oversight by making AI behavior more transparent and easier to audit.
Smart CSAT and Customer CSAT Rule Triggers – GOCare Connect
Two new rule triggers are now available for building automations: "Smart CSAT is applied" and "Customer CSAT is applied." Smart CSAT triggers are available to customers with the Smart CSAT add-on, while Customer CSAT triggers are available to customers on the Professional plan or above. These triggers enable faster escalation and automation based on customer feedback.