October 28, 2025 – GOCare Weekly Product Updates
Quick Summary
This week’s updates focus on improvements to GOCare’s Knowledge Base. We’ve enhanced existing support articles and added a new onboarding guide to make it easier for clients to find accurate, up-to-date information across Pulse and Reach.
Knowledge Base Updates
How to create a support ticket in GOCare’s Help Center – Getting Started
Now includes information on the new Enhancement Request branch and step-by-step guidance for sharing support tickets with colleagues, ensuring better visibility and collaboration on active requests.
Establishing Your Org Hierarchy During Onboarding – GOCare Pulse – Pulse > Getting Started
New article that walks through how to properly format and prepare the Excel org hierarchy template during onboarding to ensure Pulse displays accurate reporting structures.
Create a Reach campaign – GOCare Reach – Reach > Tutorials & Use Cases
Completely refreshed to reflect the latest user interface and updated best practices for creating, scheduling, and measuring message campaigns.