October 7, 2025 – GOCare Weekly Product Updates
Quick Summary
This week brings major workflow enhancements and automation capabilities to GOCare Connect, including branching rules, a new omnichannel AI agent, and visual design updates for Webchat.
New Features
Branching rules – GOCare Connect
Connect admins can now access a new branching rule builder that allows multiple action paths from a single trigger. This enhancement helps users consolidate and manage more dynamic workflows within a single rule. When a conversation meets multiple branch conditions, the system prioritizes the highest branch in the list. For workflows that must execute all actions across every branch, we recommend using a rule set instead.
💡 Tip: Start with a simple linear rule to create one path—then expand into branching rules as your automation needs grow.
Autopilot (Premium Add-On) – GOCare Connect
A new omnichannel AI agent can now auto-reply to specific Topics, providing instant, accurate responses to repetitive customer questions. This helps reduce queue volume and allows agents to focus on complex issues that require personal attention.
ℹ️ Info: Speak with your GOCare Client Support representative for pricing or upgrade details.
Improvements
Webchat redesign – GOCare Connect
The Chat widget now features a refreshed look with improved color accessibility, refined layout, and enhanced controls in the widget’s brand settings. These updates ensure a more seamless and on-brand chat experience for your customers.
Knowledge Base Updates
Knowledge Base Updates
Updated Articles:
Several existing articles in the GOCare Knowledge Base have been refreshed to include new best practices, expanded examples, and refined workflow recommendations for Connect and Reach users.
New Article: Campaign Quick Tips - GOCare Reach
This new guide offers practical, easy-to-implement strategies for improving Reach campaign performance. Learn how to maximize engagement through message clarity, audience segmentation, and frequency planning.