June 16, 2025 – GOCare Weekly Product Updates
Quick Summary
This article outlines this week's (06/16/25) product updates across the GOCare platform. It includes new feature releases, enhancements to existing tools, and resolved issues.
Improvements
Guest Invite Warnings – GOCare Connect
Additional reminders now appear in the Invite guests pop-up and notification emails to clarify that guest invitation links should not be shared. This improves the security of guest collaboration by reinforcing access boundaries.
Keyboard Shortcut for Forwarding – GOCare Connect
A new keyboard shortcut has been added for the “Forward as new conversation” action:
Mac: ⌘ + Option + J
Windows: Ctrl + Alt + J
This enables faster handoff or sharing of conversations with internal teams.
Coming Soon
Enhanced CSAT Reporting – GOCare Connect
The redesigned CSAT report within GOCare Connect includes visual charts and additional filters to help teams act on customer feedback more effectively. This is specific to CSATs created within Connect (e.g., those that appear in email signatures). It does not impact GOCare Pulse or the Pulse Dashboard.
Telephony Event Rules – GOCare Connect
A new trigger, Call event is received, will soon be available for building automation rules based on Dialpad activity. This aligns telephony rules with existing email and chat behavior.