July 21, 2026 – GOCare Weekly Product Updates

Quick Summary

This article outlines this week's product updates across the GOCare platform. It includes new feature releases, enhancements to existing tools, and resolved issues.

AI replies hub: Knowledge sources and inline fix actions – GOCare Connect
Admins can now see the knowledge sources behind each AI reply, including a short excerpt from each source and the name of the person who last edited it. From the same view, admins can take inline actions to fix or add knowledge without leaving the page. This makes it faster to audit what the AI used to generate a reply and to improve knowledge quality on the spot.

Analytics: Conversations export – GOCare Connect
Analytics now supports a Conversations export type that generates one row per conversation segment and includes filters and column selection. This reduces the manual work needed to prepare conversation reporting and analysis.

Copilot: Instructions, quick actions, and skills – GOCare Connect
Copilot now supports saved Instructions, plus one-click quick actions and skills that can be saved and pinned for reuse. This helps teams create drafts faster while keeping tone and standards consistent.

Smart QA & CSAT: Dashboard improvements – GOCare Connect
Smart QA now supports filtering by manual-review status, and Smart CSAT adds account-level breakdowns alongside its other filters. Together, these make it easier to review quality and track CSAT outcomes with less friction.

Smart QA & CSAT: Multi-agent attribution – GOCare Connect
Smart QA and Smart CSAT now attribute outcomes across all contributors to a conversation, including both Autopilot and human agents. This provides a more accurate view of who influenced each result.

Insight Panel refresh – GOCare Connect
The Insight Panel has received a UI refresh along with backend improvements. As part of the update, the panel now uses a new blue "I" icon.