August 5, 2025 – GOCare Weekly Product Updates
Quick Summary
This article outlines this week's product updates across the GOCare platform. It includes new feature releases, enhancements to existing tools, and resolved issues.
New Features
CSAT for voice – Dialpad
Teams on supported plans can now import CSAT scores directly from Dialpad. This integration allows feedback from voice interactions to be aggregated alongside message-based scores, providing a more comprehensive view of team performance.
Improvements
Rules audit logging – GOCare Connect
All changes made to automation rules are now fully auditable via the platform's audit log. This update improves traceability and governance for teams managing complex workflows.
Export Smart QA criteria scores – GOCare Connect (Paid add-on)
The Smart QA report now supports export of aggregate criteria scores. This allows quality assurance data to be reviewed and analyzed outside of the GOCare environment.