July 8, 2025 – GOCare Weekly Product Updates

This article outlines this week's product updates across the GOCare platform. It includes new feature releases, enhancements to existing tools, and resolved issues.

Tasks – GOCare Connect
You can now create standalone tasks or link tasks to conversations in individual inboxes, shared inboxes, or your personal workspace. This enables teams to track internal to-dos, assign sub-tasks, or follow up on multi-step customer requests without losing context.

CSAT report enhancements – GOCare Connect
The redesigned CSAT report now includes customizable key metric cards, an updated ratings chart with goal tracking, and expanded tables to filter reviews and satisfaction trends over time. These changes help users quickly interpret customer sentiment and take action to improve support quality.

Audit logs side panel – GOCare Connect
The audit logs side panel now displays updates in a clearer, more streamlined format. This makes it easier for admins to identify account setting and resource changes at a glance, improving visibility and efficiency when auditing activity across the organization.

Navigating the New GOCare Connect UI (July 2025) – Help Center › Getting Started
The article has been updated to include a video overview of new features and changes coming to the Connect UI. We recommend enabling the new UI ahead of the July 15 default switch.

📄 View the article

ℹ️ Note on UI Changes: We understand the upcoming Front UI changes will impact many existing Help Center articles, especially those involving inbox navigation, macro setup, and team settings.

Once the new UI is finalized and becomes default on July 15, we will begin systematically updating affected articles with new screenshots and instructions. We appreciate your patience as we ensure documentation remains accurate during this transition.