April 28, 2026 – GOCare Weekly Product Updates
Quick Summary
This article outlines this week's product updates across the GOCare platform. It includes new feature releases, enhancements to existing tools, and resolved issues.
Improvements
Analytics: Legacy report deprecation – GOCare Connect The Overview and Conversations reports have been deprecated in favor of the Workload and Resolution reports. This keeps reporting consistent and modern, while ensuring key legacy metrics are either migrated or clearly communicated as deprecated.
Knowledge management: Filtering transparency and sync status – GOCare Connect Admins can now see which content is usable versus rejected for third-party knowledge sources, understand why items were filtered out, and access guidance for improving sync quality. This builds trust in the knowledge source sync process and helps admins improve AI answer quality by making exclusions visible and actionable.
Rules: Build with AI on branching rules – GOCare Connect Admins can now use natural language to create and refine branching rules directly in the rules editor. This speeds up the process of building complex workflows and reduces the need to manually configure branching logic.