August 26, 2025 – GOCare Weekly Product Updates
Edited
Quick Summary
This article outlines this week's product updates across the GOCare platform. It includes new feature releases, enhancements to existing tools, and resolved issues.
New Features
Inbox setting: Keep assignments when teammate is out of office or busy – GOCare Connect
Users can now enable a new inbox setting to ignore teammate availability status and keep conversations assigned to agents even when they are out of office or marked busy. This helps teams that require personalized handling by keeping conversations with the same agent. Available on all plans.
Was this article helpful?
Sorry about that! Care to tell us more?