July 15, 2025 – GOCare Weekly Product Updates

This article outlines this week's product updates across the GOCare platform. It includes new feature releases, enhancements to existing tools, and resolved issues.

Power Rules with Dialpad Voice and SMS Events - GOCare Connect

Teams can now build automation rules based on Dialpad Voice and SMS activity. A new trigger — “Call event is received” — allows workflows to respond to inbound calls or voicemails. Rules can target either the call transcript or voicemail transcript, enabling actions based on spoken customer intent or post-call context.

Expanded Dark Mode Support - GOCare Connect
Dark mode now extends to more areas of the platform, including Analytics, Full-screen Calendar, and Contacts Manager, offering users a more consistent viewing experience when dark mode is enabled.

Navigating the New GOCare Connect UI (July 2025) – Help Center › Getting Started
The article has been updated to reflect the most recent UI changes.
📄 View the article

ℹ️ Note on UI Changes: We understand the upcoming Front UI changes will impact many existing Help Center articles, especially those involving inbox navigation, macro setup, and team settings.

Once the new UI is finalized and becomes default on July 15, we will begin systematically updating affected articles with new screenshots and instructions. We appreciate your patience as we ensure documentation remains accurate during this transition.