January 13, 2026 – GOCare Weekly Product Updates

This article highlights new Knowledge Base content published this week to support OutageIQ administrators and operators with common operational workflows, as well as details on the latest GOCare Connect UI.

Manage Users and Access – GOCare OutageIQ – Products > OutageIQ > Admin
Explains how administrators manage user accounts, roles, permissions, and passwords within OutageIQ to ensure the right level of access for each team member.

Scheduling Maintenance – GOCare OutageIQ – Products > OutageIQ > Maintenance
Walks through how to schedule planned maintenance events in OutageIQ, including setting timeframes, messaging, and visibility to subscribers.

Clearing Maintenance – GOCare OutageIQ – Products > OutageIQ > Maintenance
Details how to properly clear or end maintenance events once work is complete, ensuring subscriber messaging and system status are accurately updated.

Following feedback from the initial rollout of the new inbox design, several usability improvements have been made.

Sidebar updates

• Icon-based navigation for tools such as calendar, contacts, and knowledge base

• Ability to hide lesser-used individual workspace sections under a collapsible More menu

• Reorder pinned, views, and shared section groups to match personal workflows

• Collapsible sidebar to create more space for reading and replying, with hover-based access to inbox sections

Conversation list updates

• Inbox and workspace indicators to quickly identify where a conversation belongs

• Filter controls to focus on specific inboxes, tags, or attributes

• Flexible message timestamps, including relative time, exact time, and time goals

Conversation header updates

• Expanded header view displaying all tags and application objects, with up to three lines of visible information

To enable the updated inbox design, click your account icon in the bottom left corner and toggle on Enable inbox improvements. You can switch back and forth between experiences at any time until February 9, 2026, when the new design will become permanent.