September 16, 2025 – GOCare Weekly Product Updates
Quick Summary
This article outlines this week's product updates across the GOCare platform. It includes a new collaboration feature in the customer portal and previews of upcoming AI-powered and workflow enhancements.
New Features
Access sharing – Customer portal
Users can now share requests with teammates or external collaborators directly from the GOCare customer portal. This makes it easier to collaborate across teams and ensure the right people stay in the loop.
Coming Soon
Admin Copilot – GOCare Connect
Admins will soon be able to use an AI-powered assistant to translate workflow needs into the right setup, following best practices. This will make it easier to quickly and confidently build automations.
Branching rules – GOCare Connect
A new branching rule builder will allow admins to define multiple action paths from a single trigger. This will simplify workflow management and reduce the need for multiple overlapping rules.