Connect

GOCare Connect centralizes SMS, email, web chat, and social channels into a single agent interface—reducing call volume, improving collaboration, and ...

This article walks new users through the process of setting up their GOCare Connect account using the Front platform. It includes instructions for dow...

In GOCare Connect, channels, inboxes, and conversations are the building blocks of how customer communication is organized and managed. Understandin...

This article explains how Internal Collaboration works in GOCare Connect . It covers how teammates can communicate inside conversations, assign or ...

This article provides an explanation of conversation states in shared inboxes within GOCare Connect. It explains how shared inboxes differ from indi...

This article explains the different conversation states in GOCare Connect . It outlines what each state means, how and when conversations move betwee...

This tutorial explains how to create, configure, and manage macros in GOCare Connect. It includes guidance on routing, tagging, and visibility setting...