Manage Users and Access – GOCare OutageIQ

OutageIQ uses a role-based access model to control how users interact with the system. Admin users are responsible for managing user accounts, assigning roles, and ensuring appropriate access levels across their organization.

This article provides an overview of OutageIQ access levels and walks through the process of creating and managing users.

To access OutageIQ, log in at https://outageiq.gocare.io

OutageIQ uses a role-based access model with three distinct levels. Each role builds on the permissions of the previous level.

Access Type: Read-only

Viewers can monitor system information but cannot take action.

Capabilities:

• View dashboards

• View outage and event information

Access Type: Operational

Operators have Viewer access plus the ability to perform manual outage and maintenance actions.

Manual actions Operators can perform include:

• OD – Outage Declare

• OU – Outage Update

• OC – Outage Clear

• MD – Maintenance Declare

• MU – Maintenance Update

• MC – Maintenance Clear

• MA - Maintenance Adjust

Access Type: Administrative

Admins manage users and permissions within OutageIQ.

Capabilities:

• All Operator permissions

• Create, edit, and manage users

• Assign roles and customize permissions

• Usernames are created by Admin users

• Usernames are set to the user’s email address

• Admins are responsible for initial password creation

• Admins handle password resets if a user forgets their password

Passwords must meet the following criteria:

• Minimum length of 12 characters

• At least one uppercase letter (A–Z)

• At least one lowercase letter (a–z)

• At least one digit (0–9)

• At least one special character from the list below:

! @ # $ % ^ & * ( ) , . ? " : { } | < > - _ = + [ ] \ ; ' ~ `

Admins can create users directly within the OutageIQ application.

1. From the left navigation pane, select Admin

2. Click Create User

In the Create New User dialog, complete the following fields:

• Email

• Password

• Confirm Password

• Full Name

• Role

• Tenants

1. Select a standard role (Viewer, Operator, or Admin)

2. Optionally customize permissions for the user

Example:

• Assign the Operator role

• Grant additional access such as User Management, if needed

This allows organizations to tailor access without granting full Admin privileges.

1. Review all entered information and selected permissions

2. Click Create User to complete the process

The new user will now appear in the User Management list.

In the User Management list, each user account includes a set of action icons that allow Admins to manage existing users.

The blue pen icon allows Admins to edit an existing user’s profile. This includes updating the user’s name, role, or assigned permissions.

The yellow key icon allows Admins to reset a user’s password. This is typically used when a user forgets their password or requires a forced reset.

The red trashcan icon allows Admins to permanently delete a user from OutageIQ.