Multilingual features in GOCare Connect

This article explains how multilingual features work in GOCare Connect. It covers real-time translation, spell-check support, and knowledge base publishing across supported languages, with Spanish used as an example.

GOCare Connect’s AI Translate automatically detects the language of incoming customer messages. It translates them into the agent’s preferred language (such as English) and can translate replies back into the customer’s original language before sending.

For example, if a customer writes in Spanish, an agent can read the translated message in English, draft a reply, and then have it sent back in Spanish. This reduces misunderstandings and speeds up conversations.

When composing in supported languages, agents benefit from built-in spell-check tools. This helps non-native speakers communicate professionally and reduces errors.

For example, an English-speaking agent replying in Spanish can rely on spell-check to ensure accuracy.

The Knowledge Base in GOCare Connect supports publishing articles in multiple languages, not just English. Clients can provide content in Spanish, French, German, or any other supported language, ensuring customers can access information in their preferred language.

Agents can link directly to translated articles when assisting customers, creating consistency across self-help and support interactions.

Faster understanding of customer issues – Automatic translation lets agents quickly grasp a customer’s concern without needing external tools.

Responding in the customer’s language – Replies are translated back into the customer’s preferred language, improving clarity.

Professional consistency – Spell-check and pre-translated knowledge base content reduce errors and maintain a professional tone.

Self-service access – Customers can read FAQs and troubleshooting steps in their native language, improving adoption of self-help resources.

Quicker resolution – Built-in translation and multilingual tools reduce the need for copy/pasting into third-party tools, keeping workflows secure and efficient.

1. A customer sends a message in Spanish.

2. GOCare Connect detects Spanish and translates it into English for the agent.

3. The agent reviews relevant troubleshooting content, then selects the Spanish knowledge base version to include.

4. The reply is spell-checked and translated back into Spanish.

5. The customer receives clear instructions in their preferred language.

This same process applies across other supported languages, ensuring multilingual support at scale.

GOCare Connect currently supports the following languages:

• Chinese (Simplified)

• Chinese (Traditional)

• Danish

• Dutch

• English

• Finnish

• French

• German

• Italian

• Japanese

• Korean

• Polish

• Portuguese

• Romanian

• Russian

• Spanish

• Swedish

• Turkish

For ISPs and other service providers, multilingual support is essential for serving diverse customer bases. GOCare Connect’s translation, spell-check, and multilingual publishing features empower agents to handle inquiries effectively, reduce confusion, and deliver consistent customer experiences across supported languages.