Managing seat allocation in GOCare Connect

This article explains how seat allocations work in GOCare Connect. It outlines best practices for managing seats, potential impacts on billing, and the responsibilities of Admin users in assigning, reusing, or expanding user seats.

GOCare Connect uses a seat-based licensing model. Each active teammate occupies a seat, and your company’s monthly invoice reflects the number of allocated seats. While the GOCare team may assist with setup during initial onboarding, seat management is the responsibility of your Admin users from that point forward.

ℹ️ Info: Detailed setup steps can also be found in your Connect Guide. Contact GOCare Support if you need help verifying your current seat count or user list.

Once onboarding is complete, Admins are responsible for:

• Adding new teammates

• Reissuing existing seats

• Removing users no longer active

• Tracking the total number of used seats

💡 Tip: Assign a designated Company Admin to manage seat changes and prevent accidental deletions or overuse.

Before adding a new user, always check for available seats to reuse.
If a former employee or user is no longer active, reuse that seat by following these steps:

1. Go to Settings (1) > Company (2) > Teammates (3).

2. Click the user you want to remove.

3. Click Delete teammate.

4. In the confirmation dialog:

• Type the teammate’s name to confirm the deletion.

6. Then, invite your new teammate to take that seat.

1. Simply invite a new teammate.

2. If your organization is at its current seat limit, a warning message will appear.

3. If you proceed, an additional seat will be created and reflected on your monthly invoice for the life of the contract.

⚠️ Warning: Adding a seat beyond your allocated limit cannot be undone and will result in additional charges.

While Front will display a warning if you’re at your seat cap, it’s your team’s responsibility to track seat usage.

• Maintain a master seat list (e.g., spreadsheet).

• Reconcile your list with GOCare Support if unsure.

• Avoid adding users without reviewing available seats first.

By default, Admins have the ability to add seats.
If needed, this action can be restricted by customizing user roles to prevent unauthorized additions.