What is GOCare OutageIQ?

OutageIQ automates outage and maintenance notifications, ensuring customers receive timely, accurate updates during service disruptions, while giving providers clear visibility into event activity and subscriber impact.

OutageIQ is GOCare’s purpose-built platform for delivering accurate, timely, and reliable outage and maintenance communication to subscribers. It bridges the gap between network events and customer messaging by automating detection, grouping affected subscribers, and managing outbound notifications with high precision.

Whether an outage is detected automatically from your network or initiated manually by your team, OutageIQ ensures customers receive the right message at the right time. Providers gain a clear operational picture of all events: active outages, pending maintenance, updates sent, and subscriber impact. All in one intuitive interface.

Designed for resilience, OutageIQ uses a state-first architecture that guarantees internal accuracy before attempting any external communication. This approach minimizes customer confusion, reduces inbound call volume, and empowers operations teams with a reliable system for managing high-impact events.

• OutageIQ receives outage signals directly from your network via automated events.

• Operators can also initiate outages manually, individually or through bulk uploads, when a planned or unforeseen issue needs to be communicated quickly.

• OutageIQ can additionally create outage declarations automatically using webhook signals sent from your network monitoring systems.

• The platform groups all affected subscribers logically, ensuring consistent communication and clear tracking.

• Every outage event is assigned a unique group identifier, automatically connecting all impacted subscribers.

• Updates, notifications, and clears are applied at the group level, preventing partial or inconsistent communication.

• This grouping ensures accuracy and speeds up operational workflows during fast-moving situations.

• OutageIQ provides a chronological record of all activity, including declarations, updates, clears, and maintenance operations.

• Operators can filter events, view related subscriber groups, and drill into details, all without disrupting active workflows.

• Schedule planned maintenance events in advance using CSV uploads or manual entry.

• Set automatic start and end messages, and optionally configure recurring updates during the window.

• Clear maintenance early or adjust timing if work finishes ahead of schedule or needs extension.

• OutageIQ ensures customer notifications match the true state of the network by updating the system state before attempting any outbound message.

• If communication fails or is delayed, the internal state remains accurate, giving operators and customers dependable, consistent information.

• Built-in protections prevent messages from sending when prerequisite steps haven’t occurred (e.g., no “clear” message if the customer never received the original “outage detected”).

OutageIQ supports two major categories of network communication:

• Outage Events – Declare, update, and clear outages affecting customers.

• Maintenance Events – Notify customers of upcoming maintenance, send ongoing updates, and clear maintenance when complete.

Both event types follow a structured lifecycle, ensuring clarity for operators and predictable communication for customers.

• Each impacted subscriber is assigned a status based on the current event (e.g., outage, maintenance, normal).

• Group-based logic ensures entire outage segments behave consistently, simplifying bulk operations.

• Subscriber history remains available for reference, enabling support teams to understand past events affecting a customer.

• A snapshot of active outages, scheduled maintenance, recent activity, and daily event volume.

• Designed for quick situational awareness, whether you're responding to live events or reviewing overnight activity.

OutageIQ equips service providers with a dependable and intelligent system for managing high-impact service events, strengthening customer trust while streamlining internal operations.

Ready to reduce inbound calls and keep subscribers informed during outages? Visit our website to schedule a demo.