What is GOCare Payments?
Quick Summary
GOCare Payments offers fast, secure, no-login payments via SMS and chat—helping customers pay instantly while accelerating collections and reducing support volume.
Introduction
GOCare Payments is a frictionless, mobile-optimized payment module built specifically for broadband and telecom providers. It is fully integrated into the GOCare platform and works hand-in-hand with GOCare Messenger and Connect, allowing customers to make real-time payments directly from SMS links or live chat interactions.
Unlike traditional portals, GOCare Payments requires no login, no app, and no account creation for the customer. It offers a secure and intuitive way for subscribers to pay their bill quickly and conveniently, driving faster collections and reducing the load on support teams.
Key Capabilities
Mobile-First Payment Experience
Customers receive a secure payment link via SMS or chat—no app or login required.
Optimized for smartphones but accessible on any device.
Designed for speed—most payments completed in under a minute.
Real-Time Billing Integration
Pulls real-time balance information from your billing system.
Supports immediate confirmation of payment success or failure.
Payment confirmation messages are automatically sent to the customer.
Seamless Integration with Messenger
Payment links can be embedded directly in billing-related SMS alerts (e.g., “Your balance of $75 is due. Pay now.”).
If a payment is posted or declined, GOCare can send an automated follow-up using Messenger.
Payments in Chat (Connect)
Agents in GOCare Connect can send a secure payment link during a live SMS or webchat conversation.
Payment status can be monitored in real-time, supporting first-contact resolution for billing inquiries.
System Structure
Hosted Payment Page
Hosted and maintained by GOCare.
Clients customize branding (colors, logo, disclaimers).
PCI-compliant and secure—no sensitive data is stored by GOCare.
Supported Payment Methods
Credit and debit cards.
Configuration Options
Determine when and how payment links are sent (e.g., due date reminders, past due notices).
Set thresholds for when automated messages trigger (e.g., minimum amount, payment failure types).
Control branding, messaging, and redirect URLs after payment.
Benefits of GOCare Payments
Benefit | Description |
|---|---|
Faster Collections | Reduce days outstanding by making it easier for customers to pay right away. |
Lower Support Volume | Reduce “how do I pay?” and balance-related calls with proactive payment links. |
Seamless Experience | Eliminate login screens, clunky portals, or broken links. |
Real-Time Feedback | Know immediately if payments succeed or fail, and act accordingly. |
Flexible Integration | Embed payments in SMS, email, or live chat across the GOCare platform. |
GOCare Payments modernizes the customer payment experience—eliminating friction while giving service providers more speed, flexibility, and visibility. Whether you’re looking to drive down collections timelines or reduce call center load, GOCare Payments is a simple but powerful addition to your digital engagement strategy.
Want to experience a no-login, mobile-first payment flow? Visit our website to schedule a demo.